Poloniex attracted the attention of the Investor Protection Department

On July 25, the Department of Justice (DoJ) showed interest in Poloniex in a rather unexpected way - the head of the investigative team, Craig Weldon, sent emails to a number of exchange users and asked them to answer whether they had encountered difficulties working on this exchange.

This decision was completely justified. Over the past two months, all social networks and company support centers have been literally besieged by dissatisfied customers who have lost access to their accounts. 

Unofficial Reddit channels dedicated to Poloniex are filled with complaints and angry comments from users whose accounts were frozen, even though they provided all the necessary documents. A huge number of people are complaining that Poloniex support has been deliberately ignoring them for several weeks. One of the users under the nickname bethonpl recently announced that his statement would soon be one year old, but there was no response to it. 

You can learn about many similar cases by reading the replies to Poloniex's posts on Twitter.

On July 9, a Reddit user under the nickname PoloniexSuit published his petition against Poloniex, calling on affected users to sign it, although at the moment only 12 people have signed it. Earlier this year, users frequently complained about long transaction and withdrawal times - with some claiming they had been unable to withdraw funds for more than two months. It is noteworthy that none of these users received a response from support.

On July 25, Cointelegraph received information that the Poloniex exchange had attracted the attention of the Investor Protection Division of the Delaware Department of Justice. The head of the investigation team sent emails to a wide range of individuals (more than 100 people) asking them to contact him if they encountered any difficulties using Poloniex services.

Cointelegraph reporters contacted the Department of Justice and received confirmation from a public information officer that “a number of investors have contacted the agency citing this platform.” 

“While we cannot disclose any information about the ongoing investigation, we can confirm that a number of cryptocurrency investors have filed complaints with our department after their accounts were frozen or they were unable to withdraw funds from their accounts. This is a big problem for investors who are unable to withdraw money at the right time, and thus are unable to receive the expected profits.”..

The public information officer urged local investors to report any problems encountered with Poloniex to the agency.

According to cointelegraph.com